Report Abuse Or A Safety Concern

If the issue is active right now:

• pause the affected route
• turn off routing globally if you need to stop all traffic quickly
• sign out if you believe account access is no longer trusted

If there is an immediate real-world safety risk, use local emergency services first.

Before you report the issue, gather as much of the following as you can:

• what happened
• when it happened
• which map or route was involved
• screenshots of the relevant Secureferry screen
• whether the issue is still happening
• the account email or sign-in method you used

Open Support from the user menu, then choose Report safety issue to start the Secureferry reporting flow.

If you cannot complete the report in Secureferry, email:

• [email protected]

Include the details listed above so the team can triage the report without asking you to repeat the basics.

Also review:

• Account > Security for sessions and devices
• Account > Profile to sign out
• Account > Preferences > Notifications to keep security alerts enabled

• Privacy and data controls
• Use the notifications drawer
• Secureferry Help Center