Products and services

Secureferry develops and provides access to software that helps customers control how selected internet traffic is routed. Its consumer VPN and routing service can let a customer:

• create private routes and run multiple routes in parallel;
• choose one or more route locations, including multi-hop route configurations;
• assign selected apps, websites, domains, and subdomains to dedicated routes;
• use a shared route for apps and sites not assigned to another route; and
• choose supported protection or packaging profiles for configured routes.

Secureferry also develops a web control panel and Shared Services functionality for managing account access, private networks, and services published from customer-controlled devices such as Linux servers. Feature and platform availability may differ by plan, device, location, and development stage. The checkout identifies the specific paid service and capacity included in an order.

Secureferry offers a free level of access and may offer optional paid subscriptions with additional route, assignment, checkpoint, or related service capacity. Current paid plans renew monthly unless a checkout expressly states another period.

Before payment, the checkout must show the plan, included capacity, total price, currency, billing interval, renewal terms, applicable taxes or fees, and any minimum duration. Secureferry does not promise a free trial unless a particular checkout clearly identifies one and states when billing will begin.

Current Android subscription purchases are processed by Google Play. When direct website checkout is made available, website payments are intended to be processed by Payfast. A payment provider may apply its own terms in addition to Secureferry's Terms and Conditions.

Direct website prices and transactions are stated in South African rand (ZAR), unless the checkout clearly offers another supported display currency. Google Play displays and charges the price and currency available for the customer's Play account and location.

Payment card or bank credentials are entered into the payment provider's secure checkout. Secureferry does not ask customers to send card details by email and does not store full card numbers or card security codes. Secureferry receives the transaction and subscription information needed to validate payment and provide account access.

There is no physical shipping, collection, or courier delivery. A paid service is delivered electronically by applying the purchased entitlement to the authenticated Secureferry account after the payment provider confirms a successful transaction and Secureferry validates it.

Activation normally follows payment confirmation promptly. If paid access is not visible within 24 hours, contact [email protected] with the account email and the payment provider's order or transaction reference. Preparing an individual route or requested location is a separate operational step and may take additional time.

If Secureferry cannot deliver the paid account entitlement within the agreed period, or within 30 days where no different period was agreed, the customer may cancel and receive a refund as required by applicable law.

• Future subscription renewal can be cancelled without a cancellation fee. Access normally continues until the end of the already-paid billing period.
• A natural person who makes an initial direct website purchase may cancel it within seven days after the agreement is concluded and receive a refund under the cooling-off policy.
• A separate five-business-day cancellation right may apply when an agreement results from direct marketing.
• Refunds also remain available for non-delivery, material service defects, duplicate or incorrect charges, and any other entitlement under applicable law.
• Google Play purchases are managed through Google Play's cancellation and refund processes, with applicable consumer rights preserved.

Review the complete cancellation policy, refund policy, and delivery policy before ordering.

Secureferry sells access to software and digital services developed or operated under the Secureferry name. It does not sell physical goods, designer merchandise, or third-party name-branded products. There are therefore no physical goods to export and no supplier-authenticity documents for merchandise.

Secureferry's product language uses route and shipping metaphors, but Secureferry does not sell courier, freight, transport, or physical logistics services.

Digital service access may be limited where required by law, payment-provider or platform availability, infrastructure coverage, or supported service locations.

SECUREFERRY is a South African private company.
Registration number: 2025/236103/07
Place of registration: Republic of South Africa
Registered office and address for legal service: 94 Main Street, Unit 317, Johannesburg, Gauteng, 2107, South Africa
Country of domicile: South Africa

Customer support email: [email protected]
Customer support telephone: 060 371 8887
Website: https://www.secureferry.com/